Dolce Sitges, voted the best hotel for meetings in the Condé Nast Johansens annual awards for excellence

Alan Newton, Director of Global Development at Grass Roots, has highlighted from Dolce Sitges "the clear focus on continuous improvement in the measurement of the complete customer experience".

Dolce Sitges, the first resort in Spain designed to host conferences, incentives and events, as well as high-level tourist resort, has received the Excellence Award in the MICE category for groups over 100 rooms at the prestigious Condé Nast Johansens Awards for Excellence 2012.

The MICE Excellence Award 2012, presented in collaboration with Helms Briscoe, Grass Roots and MPI during a gala held at the May Fair Hotel in London, is awarded based on the public evaluation through Condé Nast Johansens online voting system, customer’s quality questionnaires and the nominations proposed by the inspectors and Condé Nast Johansens headquarters. Dolce Sitges has been recognized with one of the four Excellence MICE Awards granted to hotels that have the ability to house large groups of guests in more than 100 rooms.

Global Development Director, Grass Roots, Alan Newton, made a special mention for Dolce Sitges: "A critical factor in a hotel success is its ability to provide human service and when many millions are spent on the hotel aesthetics, sometimes we do not pay all the attention that was due to the essence of the place; its staff. Not the case at Dolce Sitges, which has demonstrated a clear focus on continuous improvement in the measurement of the complete customer experience. "

Francisco José Jiménez, Dolce Sitges General Manager comments: "Dolce Sitges top priorities are becoming a clear support for meetings and organizers profitability and to encourage memorable experiences for each of the guests and customers by combining our Associates, our facilities and all the infrastructures for the event. We are delighted that our efforts have been recognized with this special award, which confirms the grades obtained in independent customer satisfaction surveys".